Hosted by Chris Dyer, the CEO of PeopleG2 – TalentTalk Radio features engaging conversation with CEOs, thought leaders and HR executives. TalentTalk connects professionals who care about talent-related issues and making the right leadership decisions.
Today’s guests are Dorinda McDonald-Poper, Director of HR for CorVel Corporation and Leslie Josel, Principal at Order Out of Chaos. To hear the entire show, click here.
Both McDonald-Poper and Josel, though in starkly different categories, demonstrate the need to listen to your key audience, whether customers or employees, and make smart leadership decisions in order to unlock success.
Hailing from a sales background, Dorinda McDonald-Poper is Director of HR for CorVel Corporation and now works with salespeople in her current role.
She strongly advocates that HR cannot only be a source of enforcing compliance. That’s why what she loves most about her role is the excitement of adding to the bottom line. “When you build credibility and add value, people will seek you out,” says McDonald-Poper. “I’m looking at how much money we spend on agencies. Working on solutions is exciting because I’m going to be able to show how we can save the company money,” shares McDonald-Poper.
Communication and credible leaders are vital, she says. CorVel is working on taking a collaborative approach to employee management designed to give employees a voice.
McDonald-Poper acknowledges the common questions that come from having millennials in the workplace: Do they have great expectations of how soon they will make it into management roles and gain pay increases? Do they tend to change jobs more frequently?
“It’s a mistake not to take a multi-generational look at the talent pool. The multi-generational workforce needs to work together, and there will be another generation coming in after millennials. Then they will continue to be challenged with how to work with the next generation,” explains McDonald-Poper. Beyond that, she argues, technology is changing the way all people are interacting, not just millennials.
Onboarding from Day 1
It all starts with onboarding. McDonald-Poper explains, “It’s the difference between onboarding as an event versus as it being ongoing during the life of the employee…Most companies see onboarding as new hire paperwork and watching a video and you’re done. Keep employees understanding how their role adds to success. If you can’t tell me how the job you do today adds to the bottom line, people tend to be less engaged and less satisfied.”
Just where does CorVel find the talent in the first place? Recruiting outside talent ensures diversity of ideas, and the company is always seeking out superstars and high-potential candidates. But their vetting process is careful, since as McDonald-Poper explains, when people are not the right fit, they tend to not do well and can negatively affect others in the organization.
Positive and Negative Charges
When it comes to those who have influenced her leadership and leadership decisions, first and foremost is her father – a highly driven individual with a strong work ethic. He never wanted to retire and only did so when he was no longer well enough to work.
Another influence was a negative manager who inspired her by showing her how “not to lead.” She accepted him for who he was, but McDonald-Poper knew she would never take any of his methods with her.
What are You Reading?
She is reading, “Younger Next Year: Live Strong, Fit, and Sexy – Until You’re 80 and Beyond” by Chris Crowley and Henry S. Lodge.
How Can People Connect with You? Via www.corvel.com or via LinkedIn
Leslie Josel is the Principal at Order Out of Chaos, a company that specializes in addressing the chronic needs of students with ADD/ADHD as well as the needs of their parents. She offers virtual coaching services, educational services and products. The company was started in response to her son being diagnosed with ADHD and her desire to reorganize her home to better accommodate their needs.
“What’s the Deal with Teens and Time Management?” is Josel’s new book, dealing with the idea that time management is a learned, lifelong skill. The book helps teenagers develop skills in time management, from getting ready to go out the door to managing homework time. It also addresses issues including setting up a personal homework profile and handling media distractions. “It’s not just school based, it’s life-based,” shares Josel. “It’s a book for everyone. It’s for teens and adults, whether or not they have ADHD or another challenge.” When it comes to teaching time management, Josel advises, “It’s the same as teaching your child how to drive a car or ride a bike. We put time, effort, consistency and sometimes money into it.”
The Triple T’s
Over the course of her career, Josel developed several tips, tools and techniques to help students and parents alike successfully handle the challenges that come with ADD and ADHD.
One of the most compelling techniques, Josel shares, is that parents need to alter their own mindset when working with their teen. “How you speak to them can change the dynamic. Just by changing what how you say something can lead to a different result. Instead of telling them what to do, turn it into a request or a question about what they need to get out the door. You’re making them own the responsibility and realize there is a time limit attached to each task,” she explains.
Servicing Not Selling
Josel feels the first challenge as an entrepreneur is knowing her customer. Her leadership decisions are made mostly from an understanding of where there is the most need for her company. She has found the most difficult challenges are in making decisions where and when to spend money, especially when it comes to technology. Josel comments, “I go back to my core mission: What do I want my company to do and who am I serving? I always say, we are servicing not selling.”
Her business also faced key milestones, such as knowing when she would need to hire others and when to offer additional solutions such as books and materials. “You have to be a really good listener…I tap into my audience, my clients. I spend two days a year offering 20 minutes of free time on the phone, giving advice. It helps us craft programs and offerings that our clients actually want,” shares Josel. These types of leadership decisions help to continually grow her company.
How Can People Connect with You?
Remember, do what you love….and show the world how talented you can be, today.
Date: February 24, 2015