Managing Change: Shifting Our Thinking at Work & Beyond

Hosted by Chris Dyer, the CEO of PeopleG2, TalentTalk Radio features engaging conversations with CEOs, thought leaders and HR executives.  TalentTalk connects professionals who care about talent-related issues and have the cultural mindset to embrace the needed diversity of the workplace.

Today’s guests are Kelly Basoco, Founder and Principal Consultant at Encompass Consulting and Amy Morin, Psychotherapist and author of 13 Things Mentally Strong People Don’t Do.” To hear the entire show, click here.

On the show today, two extremely talented ladies dive deep into their areas of expertise – managing change, talent management and developing mental strength.

Kelly Basocochange

Kelly Basoco is the Founder and Principal Consultant at Encompass Consulting. She helps businesses develop and improve their people processes. Basoco worked with several large companies before branching out and starting her own consultancy. The biggest motivation for her to venture out as a consultant was that when she worked with larger companies, HR was always seen as a barrier. It was viewed as a police of some sort. She also saw that HR processes were slowed down because while working in a large entity you have to go through all the red tape. Now, as a consultant she is brought in as a partner who is there to make direct impact. Also, small business owners don’t have the time to look at every aspect of compliance or state requirements and often run into lawsuits and other problems. Basoco helps them manage these challenges and educates them on different aspects of compliance and how to prevent lawsuits in the future. She is truly passionate about her work and loves to be able to help people and improve processes for businesses.

Trends in Talent Management

Having worked in the field of human resources for over ten years, Basoco is a keen observer of trends emerging in the field. The biggest trend she is currently seeing is that there a major dearth of skilled talent. She believes that there aren’t enough skilled workers to problem solve. Also, historically companies have always focused on developing only their senior employees while the mainstream workforce is ignored. The junior employees often get tired of waiting for an opportunity. Thus, it is important to challenge employers to find new ways of keeping the entire workforce engaged and give employees ample learning opportunities. Businesses don’t necessarily have to have a huge budget for learning programs. Basoco believes that organizations can get really creative by connecting people with mentors who can encourage them to join organizations in their profession and coach them about different aspects of their work. “This way you put employees in charge of where they want their career to go. It certainly helps with retention,” she says.

Forward Thinking in HR

Basoco believes that HR needs to be forward thinking because of all the regulatory changes that continue to take place. Being thoughtful is also key as technology is changing rapidly and continually influences recruitment and hiring. Basoco advises HR professionals to be aware of what business owners are challenged with and then look for creative solutions if they want to be taken seriously and want a seat at the table. They should also think about how they can tie HR goals to the company goals. This way, they become more strategic partners instead of merely being a team that executes orders.

What Are You Reading?

Kelly Basoco is currently reading “The HR Scorecard: Linking People, Strategy and Performance” by Brian Becker, Dave Ulrich and Mark A. Huselid. The book introduces a measurement system that showcases how HR impacts business performance.

How Can People Connect With You?

Connect with Basoco via email at

Amy Morinchange

Amy Morin is a therapist by profession. She used to work in a therapy office where she saw multiple people with problems ranging from depression to anxiety. As a side job, she wrote articles on the topic, one of which became extremely popular. She received an opportunity to convert that into her now famous book, 13 Things Mentally Strong People Don’t Do.” Ever since, she’s been speaking about and training people on how to become mentally strong. She believes that the subject of mental strength is not one with which many people are familiar. Everyone focuses on physical strength but not many know how to build mental strength and why it’s important.

Training the Brain for Success

Morin says that we often fall into the trap of daily habits, which end up making up our lifestyle. We don’t even realize that we’re doing those things and that they’re harming us. It is important to figure out what it is that holds us back from changing those habits. She advises everyone to step back and focus on things that really matter rather than things that aren’t that important in life. This helps you define your goals and move forward. That is one of the ways you become mentally strong in order to give up bad habits, according to Morin.

Taking Back Your Power

One of the 13 things Morin discusses in her book is ‘Not to give away power.’ “We all have times when we give away our power. It means that we blame other people for how we think and how we feel and behave. Taking back your power is often about changing your language and recognizing the choices you have. It can make all the difference in the world because when you walk around like a victim, it really influences how you feel about yourself, other people and the world in general,” Morin explains. It is all about taking ownership of the choices you make for yourself and not blaming others for what happens in your life. It majorly influences the way one approaches challenges and deals with tough situations – at work and beyond.

Shying Away from Change

Another item on Morin’s list of habits mentally strong people don’t do is ‘Shying away from change.’ She explains this point by noting that the world is changing at a rapid speed. She believes that the only way to succeed is to adapt and to keep up with the change. There are two ways of dealing with the change: one is to dig in your heels and decide not to do anything different, but that doesn’t stop other people and the rest of the world from changing. The other is to embrace the change and think about how best to adapt to it and go with the flow. Sometimes when you come out of your comfort zone you are more equipped to handle change.

Your Fear Thermometer

“I feel that most of us are pretty bad at calculating risk because it is directly related to our level of fear,” says Morin. If something feels really scary to us it’s inherently more risky. “Our fear thermometers aren’t very accurate when it comes to calculating how risky something really is,” she elaborates. Sometimes what seems really scary may not necessarily be as risky. By figuring out how to calculate risk more accurately we can help ourselves make better decisions. For some, it’s too anxiety provoking to even think about risk and they just end up taking the leap of faith, while others are so indecisive that they cannot make up their mind and get stuck in the state of no action. Instead, when you figure out how to accurately calculate risk, you gain more confidence in your ability to take those risks. Morin provides a word of caution when doing so, however: “You may not always succeed but that’s okay; you must keep moving forward.” Failures are a part of life and instead of making excuses and being embarrassed about it, one should take it as an opportunity to learn.

Pleasing People All the Time

Saying no is important in life. There are some people who have it ingrained in them to say yes to everything. Whether it’s to not hurt someone’s feelings or please others, they always say yes to every favor they are ever asked. Morin suggests that such people change their script. If it’s difficult for them to say no immediately, they can say that they’ll think about the request and get back soon. That saves you from the fear of being impolite and also gives you some time to actually consider the favor and think about whether you can realistically do it or not. “Our need to please people is often a selfish need. This surprises most people because they think pleasing people is a selfless task. But in reality, when you say yes to everything it is for the need to suck up all the attention and praise,” says Morin.

What Are You Reading?

Morin is currently reading The Power of Broke: How Empty Pockets, a Tight Budget, and a Hunger for Success Can Become Your Greatest Competitive Advantageby Daymond John. The book is John’s personal story about how being broke gave him a competitive advantage and triggered a desire to be successful. It’s an inspirational read that teaches lessons on out-of-the-box thinking and how desperation breeds innovation.

How Can People Connect With You?

Connect with Amy via her website