Mohamed Latib and Tami Andres – 07/30/2019

CX University helps organizations focus on the Customer Experience and become more aligned with the company goals, according to Mohamed Latib, the CEO of CX University. Being competent in customer experience is a strategic imperative for organizations. Tami Andres, the VP of HR for Goodwin and Company shares her thoughts on the most important aspects of leadership, and how important it is for HR to embrace their strategic role in the company.